When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values- excellence, respect, integrity innovation, and social responsibility. We encourage our experts to try new things and explore new ideas that turn our client's dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for more than a career, we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.

Group: Information Technology

Position: Desktop Support Technician Lead

Location: Indianapolis, IN

As a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the company’s technology needs. Our team thrives at creating the best experience for our team members and constantly implements bleeding edge solutions to give our company a competitive advantage.

• Lead a team of Desktop Support Technicians in a fast-paced environment
• Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
• Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
• Provide technical support for desktops, laptops, and mobile devise in a Windows environment

• 5+ years of experience in desktop support or related field and 2+ years of experience in a team lead role
• Experience with network and infrastructure support
• Strong knowledge of Windows operating systems and applications
• Strong problem solving and analytical skills, including experience with troubleshooting and root cause analysis
• Excellent customer service and communication skills

American Structurepoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.