As a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the company’s technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.

Group: IT Solutions

Position: Desktop Support Technician

Location: Indianapolis, IN

• Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
• Contribute to our evolution and growth by sharing key knowledge with the internal team
• Provide daily support on incoming tickets and phone calls with a smile
• Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth of the company

About You:

• You like to move fast with precision
• You like to create, innovate, and problem solve
• You are very charismatic and love dealing with team members
• People have mentioned that you have a great personality
• Your communication skills are one of your top strengths
• You can communicate technology in “layman’s terms”
• You thrive under pressure

About Us:

• We love to constantly learn
• We get things done
• We implement solutions that continuously work
• We like to be challenged
• We enjoy solving issues
• We embrace growth and dislike a static environment
• We enjoy working in a team environment and pushing collabortation
• We like to have fun

• 2+ years in a support position
• Passion for customer service
• Creates an enjoyable, professional experience with all team members
• Handles issues with a logical thought process
• Detail oriented
• Strong organizational skills
• Proven innovator
• Leadership skills
• Supplies solutions that behave predictably and can be supported by others
• Deep knowledge of Windows 10
• Looks at long-range solution instead of short-term “patch”
• Networking Skills
• Knowledge of DHCP, DNS, and Active Directory