American Structurepoint

Desktop Support Technician

Job Locations US-IN-Indianapolis
Job ID
Information Technology Group
Employment Type
Regular Full-Time


As a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the company’s technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.


Group: IT Solutions

Position: Desktop Support Technician

Location: Indianapolis, IN


  • Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
  • Contribute to our evolution and growth by sharing key knowledge with the internal team
  • Provide daily support on incoming tickets and phone calls with a smile
  • Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth of the company

About You:

  • You like to move fast with precision
  • You like to create, innovate, and problem solve
  • You are very charismatic and love dealing with team members
  • People have mentioned that you have a great personality
  • Your communication skills are one of your top strengths
  • You can communicate technology in “layman’s terms”
  • You thrive under pressure

About Us:

  • We love to constantly learn
  • We get things done
  • We implement solutions that continuously work
  • We like to be challenged
  • We enjoy solving issues
  • We embrace growth and dislike a static environment
  • We enjoy working in a team environment and pushing collabortation
  • We like to have fun



  • 2+ years in a support position
  • Passion for customer service
  • Creates an enjoyable, professional experience with all team members
  • Handles issues with a logical thought process
  • Detail oriented
  • Strong organizational skills
  • Proven innovator
  • Leadership skills
  • Supplies solutions that behave predictably and can be supported by others
  • Deep knowledge of Windows 10
  • Looks at long-range solution instead of short-term “patch”
  • Networking Skills
  • Knowledge of DHCP, DNS, and Active Directory





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