American Structurepoint

  • Associate Desktop Support Engineer

    Job Locations US-IN-Indianapolis
    Job ID
    2018-1293
    Category/Group
    Information Technology Group
    Employment Type
    Regular Full-Time
  • Overview

    As an Associate Desktop Support Engineer at American Structurepoint, you will be a part of a team that supports the companies technology needs. Our team thrives at creating the best experience for our team members and constantly implements bleeding edge solutions to give our company a competitive advantage.

    Read more about our company at www.structurepoint.com

    Responsibilities

    • Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
    • Contribute to our evolution and growth by sharing key knowledge with the internal team
    • Provide daily support on incoming tickets and phone calls with a smile
    • Troubleshoot escalated issues from Desktop Technicians
    • Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth

    About You:

    • You like to move fast with precision
    • You enjoy learning
    • You like to create, innovate, and problem solve
    • You are very charismatic and love dealing with team members
    • People have mentioned that you have a great personality
    • Your communication skills are one of your top strengths
    • You can communicate technology in “layman terms”
    • You thrive under pressure

    About Us:

    • We love to constantly learn
    • We get things done
    • We implement solutions that continuously work
    • We like to be challenged
    • We enjoy solving issues
    • We embrace growth and dislike a static environment
    • We enjoy working in a team environment and pushing collaboration
    • We like to have fun

    Qualifications

    • 4+ years in a support position
    • Bachelor’s degree or equivalent work experience
    • Ability to determine and implement appropriate course of action for mid-level IT related issues from end users
    • Passion for Customer Service
    • Creates an enjoyable, professional experience with all team members
    • Handles issues with a logical thought process
    • Detail Oriented
    • Strong organizational, troubleshooting, and time management skills
    • Supplies solutions that behave predictably and can be supported by others
    • Looks at long-range solution instead of short-term “patch”
    • Deep knowledge of Windows 7, Windows 10, and Windows Server
    • Knowledge of Networking, DHCP, DNS, and Active Directory
    • Experience with WDS/MDT preferred
    • A+ certification or equivalent experience required
    • Network+, Security +, and Microsoft certification are a plus

     

     

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