American Structurepoint

Desktop Support Technician

US-IN-Indianapolis
Job ID
2017-1190
Category/Group
Information Technology Group
Employment Type
Regular Full-Time

Overview

As an Associate IT Consultant at American Structurepoint, you will be a part of a team that supports the company’s technology needs. Our team thrives on creating the best experience for our team members and constantly implementing solid technology solutions to give our company a competitive advantage.

Responsibilities

  • Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
  • Contribute to our evolution and growth by sharing key knowledge with the internal team
  • Provide daily support on incoming tickets and phone calls with a smile
  • Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth of the company

About You:

  • You like to move fast with precision
  • You like to create, innovate, and problem solve
  • You are very charismatic and love dealing with team members
  • People have mentioned that you have a great personality
  • Your communication skills are one of your top strengths
  • You can communicate technology in “layman’s terms”
  • You thrive under pressure

Qualifications

  • 2 years in a support position
  • Passion for customer service
  • Creates an enjoyable, professional experience with all team members
  • Handles issues with a logical thought process
  • Detail oriented
  • Strong organizational skills
  • Proven innovator
  • Leadership skills
  • Supplies solutions that behave predictably and can be supported by others
  • Deep knowledge of Windows 7
  • Looks at long-range solution instead of short-term “patch”
  • Basic Networking Skills
  • Knowledge of DHCP, DNS, and Active Directory

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

PM17

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