American Structurepoint

  • Desktop Support Technician

    Job Locations US-IN-Indianapolis
    Job ID
    Information Technology Group
    Employment Type
    Regular Full-Time
  • Overview

    As an Associate IT Consultant at American Structurepoint, you will be a part of a team that supports the company’s technology needs. Our team thrives on creating the best experience for our team members and constantly implementing solid technology solutions to give our company a competitive advantage.


    • Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
    • Contribute to our evolution and growth by sharing key knowledge with the internal team
    • Provide daily support on incoming tickets and phone calls with a smile
    • Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth of the company

    About You:

    • You like to move fast with precision
    • You like to create, innovate, and problem solve
    • You are very charismatic and love dealing with team members
    • People have mentioned that you have a great personality
    • Your communication skills are one of your top strengths
    • You can communicate technology in “layman’s terms”
    • You thrive under pressure


    • 2 years in a support position
    • Passion for customer service
    • Creates an enjoyable, professional experience with all team members
    • Handles issues with a logical thought process
    • Detail oriented
    • Strong organizational skills
    • Proven innovator
    • Leadership skills
    • Supplies solutions that behave predictably and can be supported by others
    • Deep knowledge of Windows 7
    • Looks at long-range solution instead of short-term “patch”
    • Basic Networking Skills
    • Knowledge of DHCP, DNS, and Active Directory





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